It can be more efficient to contact us by email, or via the Live Chat facility rather than spending time on hold if you phone us. Our phone lines operate from 9AM till 5PM AEST, Monday through Friday. Each product on our site has an email link eg ETA Click here, which, when you click it opens an email in your email software, that is automatically populated with the correct Stock Code. Just click "Send" to send that email to us. When an email is received, it is routed to the most appropriate person who will then get back to you as soon as possible. Most of our staff have their emails routed to their mobile phones so that they can get back to you with minimum delay. We have product-trained Customer Support Officers (CSOs) on-line for extended hours. Our CSOs can answer most technical questions that you may have. Just click the "HAVE A QUESTION?" button that is displayed on the left of this screen. Our CSOs can escalate any issue, right up to our CEO if necessary, and are here to assist you in any way possible. We also have over 100 local phone numbers that you are welcome to phone if you feel you would like to talk to a someone immediately, during the hours of 9 AM to 5PM AEST Monday to Friday. Using the online chat method to contact us regarding product questions is much more efficient than phoning us as our CSOs can link you to appropriate product pages during the chat.

You are welcome to contact us via our Support Ticket System ...

• To create a NEW Support Ticket click here
• To review any of your current or past Support Tickets click here

Principal Email Addresses

Sales and Technical Enquiries sales AT barcoder.net.au. ... (click underlined link to send email)
Purchase Orders orders AT barcoder.net.au. ... (click underlined link to send email)
Remittance Advices accounts AT barcoder.net.au. ... (click underlined link to send email)
Product Warranties and Service service AT barcoder.net.au. ... (click underlined link to send email)

Head Office & Customer Service Centre

Open Monday through Friday
From 9:00 AM east coast time till 3:00 PM west coast time

On-line Monday through Friday
From 9:00 AM east coast time till 9:00 PM west coast time
(9:00 AM till 11:00 PM (midnight during Daylight Saving) Sydney local time)

On-line Saturday and Sunday
From 9:00 AM east coast time till 3:00 PM west coast time
(9:00 AM till 5:00 PM (6:00 PM during Daylight Saving) Sydney local time)

Head Office Postal Address:
PO Box 427, Castle Hill, NSW, 1765

Head Office Phones:
(02) 8207 3167

Head Office Facsimile (for Remittance Advice. Please e-mail your Purchase Orders via the link above:
(02) 4610 8910

Warehouses:
Brisbane (4), Sydney (6), Melbourne (2), Adelaide (1), Perth (2)
NOTE: Not all items are held at each warehouse, in which case items will be shipped from the nearest warehouse with stock.